FAQS

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What Is The Era Of EDM Crate?

The Era Of EDM Crate is a monthly subscription box for ravers. We include 4-6 handpicked items worth over $65+ in retail that are guaranteed to add some bounce to your shuffle. Expect everything from shirts, garments and hats to kandi kits, accessories like fanny packs, socks plus gadgets to keep you going like solar chargers, disposable water bottles plus much more!


How Does The Era Of Crate Work?

Give us your sizes, pick between either a month-to-month or prepaid subscription and you are ready to go! We'll then begin sending you hand curated items.


How Much Is The Era Of EDM Crate?

Like many subscription services, The Era Of EDM Crate does have different subscription options. The more months you subscribe, the more money you'll end up saving! The cost you see is the cost you'll pay as shipping within the United States is included! State sales tax may apply. International shipping will vary depending on where you are located in the world.


How Can I Cancel?

After you've subscribed, you will have created a login to our site with your email and password you entered at checkout. If you wish to cancel, simply visit our site, click "Log In" and from that page you can cancel your account. Cancelling after the 15th of any given month will mean your subscription will cancel on the following billing cycle. (EXAMPLE: if you cancel after June 15th, you'd receive the July crate but not be billed again. If you cancel before June 15th, your account would be immediately terminated and you would not receive July's crate.) Any questions or manual cancellations can be done through our customer service: crate@eraofedm.com

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Additional FAQS

 

How Do I Know The Clothing Will Fit?

Subscribing takes 2 minutes in total where you'll be asked basic questions such as shirt and pant sizes, gender and what current tech you have. We keep the process short and concise to ensure we provide the right fit. On the shirt/ pant size page their is a pop-up window with a sizing guide.


When Do You Charge For The Next Months Box?

We rebill on the 15th of every month.


How Do I Update My Credit Card Info?

Login to your account on our website and in the account settings page there is a section on billing where you  can change or revise your credit card information. You can also change your shipping address and other details such as clothing size in this section.

 

When Does It Ship?

We ship our crates on the 8th of every month. If the ship date falls onto a weekend, they will ship on the following business day. 


How Is The Era Of EDM Crate Shipped?

We ship priority through the USPS domestically and a combination of the USPS and third party carriers internationally. The average transit time within the United States is 3 days.


Where Can It Ship?

Anywhere. Free shipping on all subscription orders to any state, county and city within the United States. International shipments will incur shipping costs.


Why The Wait Between Billing & Shipping?

All of our products are hand made  and/or custom ordered. This two week period between rebill and shipping  allows us to consolidate the items going in the box and package them.


Is Tracking On My Shipment Available?

Yes. The tracking number is available  in your account page. To get there visit our website  (crate.eraofedm.com), sign in and you’ll see a tracking number under the  “your subscription(s)” section. Once clicked, it will redirect you to a detailed tracking page. NOTE: Tracking information may take a few days  after shipment to register.


What is the Cutoff Date To Get This Months Box?

You have until the 4th of each month  to place your order in time to receive that months box. Any day after that, you will receive the following months box. If you wish to receive the months box you subscribed in, we can usually manually adjust so that you do pending we haven't already shipped them. Email us: crate@eraofedm.com


Regular Subscription vs. Gift?

A gift subscription allows you to  send a single box or prepaid subscription to a loved one or friend. Great for holidays, birthdays, anniversaries and so on.


Am I Locked In?

Never. If you select to receive a  month-to-month subscription, you can cancel your subscription at any  time up until our ship date. If you run into any unexpected expenditures but still want to receive our boxes, you can skip any number of months  you wish and pick back up when your able. Canceling and skipping can be done on your account page. Visit our website and after signing in you can make those changes in your account settings.


What Is & Why Would I Choose A Prepaid Subscription?

A prepaid subscription allows you to  purchase 6 months of our boxes in advance. If you choose to do so, you'll be billed up front at a heavily discounted  rate.


What Is the Cancellation Policy?

Cancellations on month-to-month subscriptions are allowed up until our ship date.


What is the Refund Policy?

If for whatever reason you are not satisfied with your box, email us at crate@eraofedm.com.


What if I Only Want A Single Box?

No problem. At checkout select a  month-to-month subscription and then skip a month, or cancel your  subscription, after your first month or at any time.
 

I have content that I think would be great in this box. How can I make this happen?

Email us below.

Any questions we didn’t answer? Reach out to us: crate@eraofedm.com